1. Shipping Methods and Costs
We offer various shipping methods to ensure your order reaches you in a timely manner. Shipping costs are calculated based on the delivery address, size, and weight of your order, and will be displayed at checkout before you complete your purchase.
- Standard Shipping: Estimated delivery time 2-7 days].
- Express Shipping: Estimated delivery time 3 days.
- International Shipping: Available to select countries, with estimated delivery times 1-3 weeks.
Please note that additional customs duties, taxes, or import fees may apply for international shipments, which are the responsibility of the customer.
2. Order Processing Time
Orders are processed within 2 business days of receipt. Our processing time excludes weekends and holidays. You will receive a notification email once your order has been processed and shipped. Please note that processing time may vary during peak seasons or due to unforeseen circumstances.
3. Delivery Times
Delivery times depend on the shipping method selected and the destination of the order.
- Domestic Orders: Typically delivered within 2-7 business days after shipment.
- International Orders: Delivery times vary based on the destination country and shipping method. International shipments may take 1-3 Weeks to arrive.
Please note that delivery times are estimates and may vary due to circumstances such as weather conditions, customs delays, or carrier issues.
4. Shipping Restrictions
Shahi Pehnawa ships to most locations worldwide, but some regions may have shipping restrictions due to local laws or carrier limitations. If we are unable to ship to your location, you will be notified before your order is processed. Please verify that your delivery address is correct to avoid delays or failed deliveries.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. You can track your order’s status through the carrier’s website or by logging into your account on Shahi Pehnawa.
6. Shipping Delays
While we strive to ensure that orders arrive on time, delivery delays can occur due to factors outside of our control. These may include but are not limited to:
- Weather-related delays
- Customs inspections for international shipments
- Carrier or logistical issues
In the event of significant delays, we will notify you as soon as possible.
7. Missing or Damaged Items
If your order arrives damaged or if there are missing items, please contact our customer support team at shahipehanawa@gmail.com within 2 days of receiving your shipment. We will investigate the issue and offer appropriate solutions, such as sending replacements or issuing a refund, as per our Return Policy.
8. Changes to Shipping Information
If you need to change your shipping address after placing your order, please contact our customer service team immediately at +918949947688. We will do our best to accommodate your request if the order has not yet been processed or shipped. Once the order is shipped, we cannot alter the shipping address.
9. Shipping Insurance
We provide optional shipping insurance for an additional fee at checkout. This insurance covers the full value of your purchase in the event of loss or damage during transit. Please contact us for more details if you wish to add shipping insurance to your order.
10. Customer Responsibility
It is your responsibility to ensure that your shipping address is accurate and complete. Shahi Pehnawa is not responsible for delays or issues arising from incorrect or incomplete address information. Please double-check your shipping details before confirming your order.
11. Contact Us
If you have any questions or concerns regarding our shipping and delivery policies, please feel free to contact us at:
Email: shahipehanawa@gmail.com
Phone: +918949947688
Address: Shop No-52-52A, Sita Vihar, Niwaru Road, Jhotwara, Jaipur, Rajasthan 302012